How are you regulated

The clinic is regulated by the Care Quality Commission (CQC) and the doctors are regulated by the General Medical Council (GMC).

How do I book an appointment

You can book an appointment with our easy online system any time of the day through our website medicalprime.co.uk or over the phone on 02034883307 during the clinic opening hours.

May I cancel my appointment

Appointments can be cancelled up to 24 hours before the appointment start time without any charge. Cancellations between 2 to 24 hours from the appointment start time will be charged at 50% of the cost of the appointment. Cancellations less than 2 hours from the appointment start time will be charged at full cost.

What services are you unable to offer

There are some services that we are unable to offer and these include:

  • Travel vaccinations
  • Immunisations
  • Coil fitting
  • Ear wax syringing
  • Minor surgery such as mole removal

Please contact us for more information on the services we can provide.

Do you prescribe controlled drugs

We do not prescribe controlled drugs such as morphine, tramadol and pethidine.

Who do I contact when the clinic is closed

For any routine enquiries please phone 020 3488 3307 and leave a voicemail or send us an email at info@medicalprime.co.uk and we will respond within 24 hours. If you wish to discuss a health concern that can’t wait please call 111, the national helpline for health, and you will be helped by a trained adviser.  

If you have an emergency please call 999 or attend your nearest Accident & Emergency. Chest pains and/or shortness of breath constitute an emergency and you should call 999.

I've seen a notice about having a chaperone during my consultation. What is a chaperone?

A chaperone is a trained member of staff who serves as an independent observer for both a patient and a doctor as a safeguard for both parties during a medical consultation, examination or procedure. Your doctor may require a chaperone to be present for certain consultations.

How do I arrange having a chaperone at my consultation?

If you would like a chaperone during your consultation please make this request at the time of booking your appointment so that arrangements can be made. Where this is not possible we willendeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

What happens to my data

All information and records are held in the strictest confidence and in line with legislation. We will not disclose any details to other agencies unless we have your written consent or in exceptional circumstances when we are required to do so by law. Please also see our Privacy Policy.

How can I feedback about my experience with your services

We value your views on the quality and type of our services and we would like to hear from you. You could feedback either through google reviews, Trust Pilot or directly at info@medicalprime.co.uk

How do I receive test results

Test results can only be given to the person they relate because of confidentiality and data protection unless prior permission has been given. Results are communicated either in person, email, text or phone depending on prior agreement with the doctor at the consultation.

When do I pay for my consultation

Payment is taken at the end of the consultation. Please look at our Terms and Conditions. We accept cash and all major credit cards including VISA, Mastercard and American Express

How can I raise a complaint

We make every effort to give you the best service possible. However, there might be occasions when you may wish to raise a complaint, in which case you should contact our Business Manager Mr Vassilios Klidaras via email at vklidaras@medicalprime.co.uk.  For more information please read our Complaints Procedure